We have a 14-day return policy, which means you have fourteen days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition in which you received it, with a label and in its original packaging, without compromising its integrity. We will also need a receipt or receipt for the purchase.
To request a return, you can contact us at office@eterika.eu. If it is accepted, we will send you a delivery note to us, as well as instructions on how and where to send your shipment.
You can always contact us for any return questions at office@eterika.eu.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make a reference and fix the problem quickly.

Exceptions / non-refundable items

Nis accepting return products for sale or vouchers.
Please contact us if you have questions or concerns about your specific item.


We will notify you once we receive and verify your return, and we will let you know if the refund has been approved or not. If approved, you will be automatically refunded the original payment method. Please note that it may take some time for the bank or credit card issuer to process and post the refund.

Need help?

Contact us at office@eterika.eu for questions related to refunds and returns.